Kluber Lubrication NA LP (“Kluber,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy.
INTRODUCTION
This policy describes the types of information we may collect from you or that you may provide when you visit the Site [shop.klueber.com] (our “Site”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
- On this Site.
- In email, text, and other electronic messages between you and this Site.
It does not apply to information collected by:
- Us offline or through any other means, including on any other Site operated by Company or any third party; or
- Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Site.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
ELIGIBILITY AND USE RESTRICTIONS
This Site is intended for use by business entities and their authorized representatives only. By using the Site, you represent and warrant that you are acting on behalf of a business and within the scope of your employment or authority. Use of the Site by consumers or for personal, family, or household purposes is strictly prohibited.
Because this Site is intended exclusively for business use, it is not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information immediately.
INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
We collect several types of information from and about users of our Site, including information:
- By which you may be personally identified, such as name, postal address, e-mail address, telephone number, company affiliation, or any other identifier by which you may be contacted online or offline (“personal information”);
- That is about you but individually does not identify you; and/or
- About your internet connection, the equipment you use to access our Site, and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
INFORMATION YOU PROVIDE TO US
The information we collect on or through our Site may include:
- Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to our service, or requesting further services. We may also ask you for information when you report a problem with our Site.
- Records and copies of your correspondence (including email addresses), if you contact us.
- Your responses to surveys that we might ask you to complete for research purposes.
- Details of transactions you carry out through our Site and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Site.
INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES
As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site.
- Information about your computer and internet connection, including your IP address, operating system, and browser type.
We use Matomo analytics to evaluate user behavior locally on our server. Matomo anonymizes each requesting IP address in the log file before it is stored. The technologies we use for automatic data collection include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site. We use:
- Authentication Cookie (idToken): An essential cookie that identifies you as an authorized user during your session.
- Routing Cookie (Route): A technical cookie used by SAP Commerce Cloud to maintain session stability.
- Analytics Cookie (_pk_id): A Matomo cookie used to analyze business user interactions to improve our shop.
HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Site and its contents to you.
- To provide you with information, products, or services that you request from us.
- To fulfill any other purpose for which you provide it, including processing orders, deliveries, invoicing, and account management.
- To provide you with notices about your account, including expiration and renewal notices.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To ensure IT security, fraud prevention, and webshop functionality.
- To notify you about changes to our Site or any products or services we offer or provide though it.
- In any other way we may describe when you provide the information.
DISCLOSURE OF YOUR INFORMATION
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business (such as IT providers, logistics partners, and payment processors) and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Kluber’s assets.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Kluber, our customers, or others.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
YOUR STATE PRIVACY RIGHTS AND DATA REQUESTS
State consumer privacy laws (including those in California, Colorado, and Connecticut) may provide their residents with additional rights regarding our use of their personal information. California residents may also have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These residents may have the right to:
- Confirm whether we are processing their personal information.
- Access and obtain a copy of the specific pieces of information we hold.
- Correct inaccuracies in their personal information.
- Delete personal information, subject to certain legal exceptions (such as the need to complete a transaction, detect security incidents, or comply with legal obligations).
California Residents: Under California Civil Code Section § 1798.83, California residents may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. As of 2023, these rights also apply to B2B personnel located in California.
Submitting a Request: To exercise your right to access, correct, or delete your personal information, please submit a formal request to the contact e-mail address provided below. We will verify your identity before fulfilling the request. Because we do not sell personal information or engage in targeted advertising or profiling, the opt‑out rights available under some state laws may not apply.
DATA SECURITY
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
CHANGES TO OUR PRIVACY POLICY
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Site home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this privacy policy to check for any changes.
CONTACT INFORMATION
To ask questions or comment about this privacy policy and our privacy practices, or to submit a formal request to exercise your privacy rights (such as a request for deletion), contact us at:
ernesto.novelo@klueber.com
Or
Kluber Lubrication NA LP
9010 County Road 2120,
Tyler, TX 75707 USA